All Pawleys Island Hammocks products are guaranteed to be free of defects in workmanship and materials, and are guaranteed under warranty. Our Durawood furniture carries a lifetime warranty. All other products are guaranteed under a one year warranty. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, animal damage, mildew or damage from improper storage, maintenance and installation.
Our Return Policy and Money-Back Guarantee
We guarantee our products to be free of defects in material and craftsmanship for up to one full year from the date of purchase. If an item is found to be defective within that time, Pawleys Island Hammocks will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Please note that normal wear and tear and damage from improper use, storage, installation, or maintenance is not covered under this warranty. Please note that normal wear and tear, animal damage, and damage from improper use, storage, installation, or maintenance is not covered under this warranty.
To set up a return, visit a FedEx service location near to you. Returns can also be sent to our warehouse at:
Pawleys Island Hammocks
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834
Since our products are frequently given as gifts, we don't include prices on the invoices accompanying our shipped orders.
Damaged During Shipping
Luckily, we rarely see this happen. However, if it should, we’ll be happy to send you a replacement as soon as possible, and we’ll contact FedEx ourselves for claims and damages. However, we cannot use rush delivery to send a replacement for something damaged in shipping. We work very hard to keep our shipping costs as low as possible so we can pass along those savings to our customers.
We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at (877) 401-9017.
Our Original History
How many great inventions have come about just because somebody couldn't get a good night's sleep? That's the story behind 19th-century riverboat captain Joshua John "Cap'n Josh" Ward and our Original Pawleys Island Rope Hammock.Learn More
That pretty little metal tag that says it's an Original Pawleys Island does not go on until certain high standards of quality have first gone in, from our selection of exceptional materials to the artistry of their assembly.Learn More
Whether it's your first time seeing a master hammock weaver at work, or your hundredth, the fluid rhythm of hands and rope is positively hypnotic.Learn More