(877) 401-9017

Customer Service &Support


Help Center

We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at (877) 401-9017.

Our Warranty

All Original Pawleys Island products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, mildew or damage from improper storage, maintenance and installation.

Our Return Policy and Money-Back Guarantee

Not completely satisfied with your new Pawleys Island product? Return it to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. An original sales receipt is required for all returns.

Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.

To set up a return, visit a FedEx service location near to you. Returns can also be sent to our warehouse at:

Pawleys Island Hammocks
Return for Invoice ID #12345
305 Industrial Blvd.
Greenville, NC 27834

Gift Orders

Since our products are frequently given as gifts, we don't include prices on the invoices accompanying our shipped orders.

Damaged During Shipping

Luckily, we rarely see this happen. However, if it should, we’ll be happy to send you a replacement as soon as possible, and we’ll contact FedEx ourselves for claims and damages. However, we cannot use rush delivery to send a replacement for something damaged in shipping. We work very hard to keep our shipping costs as low as possible so we can pass along those savings to our customers.