(877) 401-9017

Customer Service &Support


Help Center

We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at (877) 401-9017.

Our Warranty

All Original Pawleys Island products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, mildew or damage from improper storage, maintenance and installation.

Pawleys Island Patio Furniture

RESIDENTIAL WARRANTY | This quality product includes a FULL LIFETIME WARRANTY for RESIDENTIAL CUSTOMERS. In the unlikely event any splintering, rotting, cracking, peeling, chipping, insect infestation or other damage should ever occur, The Hammock Source will replace this furniture, at no charge to you. Note that an original sales receipt must accompany any returned product, along with a Return Authorization Number from Hammock Source customer service; call toll-free at (800) 643-3522.

CONTRACTOR WARRANTY | CONTRACTORS receive a FULL 7-YEAR WARRANTY. Follow the same steps outlined above.

Our Return Policy and Money-Back Guarantee

Not completely satisfied with your new Pawleys Island product? Return it to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. You may reach our customer service via email (cs@pawleysislandhammocks.com) or by phone (877) 401-9017.

Before shipping your return, please obtain a RMA number from our Customer service team. An original sales receipt is required for all returns. For any damage product(s) or warranty claims on an item(s) a photo showing the damage(s) or defect may be required before replacement or return authorization.

Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.

To set up a return, visit a FedEx service location near to you. Returns can also be sent to our warehouse at:

Pawleys Island Hammocks
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834

Gift Orders

Since our products are frequently given as gifts, we don't include prices on the invoices accompanying our shipped orders.

Damaged During Shipping

Luckily, we rarely see this happen. However, if it should, we’ll be happy to send you a replacement as soon as possible, and we’ll contact FedEx ourselves for claims and damages. However, we cannot use rush delivery to send a replacement for something damaged in shipping. We work very hard to keep our shipping costs as low as possible so we can pass along those savings to our customers.