We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at (877) 401-9017.
- Frequently Asked Questions
- Care and Maintenance
- Our Warranty
- Our Return Policy and Money-Back Guarantee
- Shipping Times and Information
- Gift Orders
- Damaged During Shipping
- Contact Information
All Original Pawleys Island products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, mildew or damage from improper storage, maintenance and installation.
Not completely satisfied with your new Pawleys Island product? Return it to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. An original sales receipt is required for all returns.
Please note that for online sales, we credit only the product price but not the shipping costs. Credits are done using the same method of payment you originally used.
To set up a return, visit a FedEx service location near to you. Returns can also be sent to our warehouse at:
Pawleys Island Hammocks
Return for Invoice ID #12345
305 Industrial Blvd.
Greenville, NC 27834
Since our products are frequently given as gifts, we don't include prices on the invoices accompanying our shipped orders.
Luckily, we rarely see this happen. However, if it should, we’ll be happy to send you a replacement as soon as possible, and we’ll contact FedEx ourselves for claims and damages. However, we cannot use rush delivery to send a replacement for something damaged in shipping. We work very hard to keep our shipping costs as low as possible so we can pass along those savings to our customers.